Thursday 12th December 2024

We have a dedicated team to support with Club Energy enquiries, learn more about the team and how they can support you and your business

Did you know we have a team dedicated here at Glow-worm to support our Club Energy installers with their everyday businesses?

From enquiries on guarantees and registrations to merchandise orders and support with signing up to our platform, we’re at the end of the phone lines from Monday through to Friday to help you, our loyal installers.

So… we’ve asked them a few questions to help you learn a bit more about the Club Energy support team and how they can help you.

Q, How many years of experience does the Glow-worm support team have combined?

A, The Club Energy loyalty support have over 60 years of industry experience between us!

(Jayne, Loyalty Support Manager)

Q, How do the Club Energy support team help installers with their day-to-day businesses?

A, We help installers with any issues relating to their account. This can vary from adding a registration, chasing an order from either the credit or cash catalogues or supporting with a new member joining our platform. We are always happy to help or to assist with installers navigating their account.

(Megan, Senior Loyalty Support Advisor)

Q, What other support does the team offer?

A, We don’t just welcome new installers to Club Energy, we also talk them through the process to register installations. Especially with the Energy and Ultimate boilers as installers can receive a 10-year guarantee when registered alongside the Glow-worm Power System Filter. We also call existing customers and support our sales teams with upcoming marketing campaigns and highlight offers available to make sure our installers really do get the most out of their Club Energy account.

(Julie, Customer Success Manager)

Q, What would you say is the key benefit to being a Club Energy member?

A, We offer a range of extended guarantees across our product range, as well as fantastic rewards on eligible installations – including extra offers and bonuses throughout the year. Not only this, but you can spend your hard-earned rewards on a range of great quality workwear or a range of tools to support your work day.

(Chris, Marketing Activation Manager)

Q, What is the most popular item on the Club Energy catalogue?

A, In my opinion, the best item on the catalogue is the Bluetooth speaker. However I would say the most popular is the Portwest Long Sleeved Polo Shirt, I see a lot of orders for them weekly!

(Megan, Senior Loyalty Support Advisor)

We regularly release new items on our loyalty catalogues, so would always advise checking in when you register a boiler – you might find something you didn’t expect

(Chris, Marketing Activation Manager)

Q, Do the support team attend installer events?

A, It’s not unusual to bump into us at events up and down the country, but if you don’t get the chance to meet us in person – we’re only ever a phone call away!

(Chris, Marketing Activation Manager)

Q, What’s a fun fact about the team?

A, We’re a team full of so many personalities but we get on so well. The one thing that we have in common is how food-driven we all are.

(Megan, Senior Loyalty Support Advisor)

Q, How do installers get in touch with the support team?

A, We’re here Monday – Friday on our dedicated phone line. We also have an email address for the less urgent queries.

(Chris, Marketing Activation Manager)