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What is MiGo Xpert?

Introducing the all new MiGo Xpert, Glow-worm’s app that makes the remote monitoring of your customers’ boilers a breeze.

Our eBUS communication protocol means our boilers, controls, MiGo Link internet gateway, and MiGo Xpert all work together so you can offer an extra level of support to your customers by seeing any issues in real-time.

Save time and effort! You’ll have access to detailed performance data, fault code history and diagnostic insights, all at the click of a button.

Download your app today:

Download for iOS   Download for Android

Providing tools beyond the boiler system

Connectivity doesn’t just benefit your customers. MiGo Xpert allows you to monitor your customer’s appliances, review faults and diagnostics, appliance documents and much more.

By knowing the fault in advance, you can save time with proactive servicing, providing more time to source parts and arrange visits.

Simply install your customer’s Glow-worm boiler with the MiGo Link internet gateway, and their preferred Glow-worm thermostat: MiSet, MiGo Select or Climastat Select.

More information on Glow-worm’s controls can be found here.

MiGo Xpert benefits at a glance

Improved service efficiency

Be notified immediately of a fault on a customer’s boiler, which will provide you insights on how to rectify the problem, allowing you to plan ahead and have an even more efficient visit.

Detailed fault history and information

Time and date-stamped service and fault history for each connected appliance, and the latest fault information.

Diagnostic insights

Receive data-driven insights and use the fault code assistant to aid repairs and spare part identification.

Customer management

Easily manage customers in the secure customer database, providing quick visibility of appliance model and serial numbers with unlimited device registrations.

Appliance documents

Easily find installation guides, user instructions and wiring diagrams with exploded views.

Plannable business

Schedule multiple service and repair visits more efficiently by utilising the failure and part insights provided by MiGo Xpert for boilers.

Intelligent repairs

Improve first-time fix rates by knowing which parts you need before you arrive.

Installation and manufacturing dates

Complete transparency of the appliance production and installation process, alongside comprehensive date records.

Time programmes

Assist your customer by setting or adjusting their time programmes when requested, including setting their heat curve.

Water pressure prediction

MiGo Xpert will notify you a few days before the customer’s water pressure falls too low, allowing you to contact the customer before the boiler goes to fault.

Connectivity for everyone

MiGo Xpert allows for multiple users on one account, providing visibility and ease for business owners.

Download the app

MiGo Xpert can be easily accessed downloaded in the iOS or Android app on your smartphone.

Frequently Asked Questions (FAQ)