The MiGo Link app

A password for the MiGo Link app must be at least 8 characters long and contain at least 1 of each: an upper-case letter, lower-case letter, numerical digit and a special character. The password will be set as part of creating your MiGo Link account.

If you would like to submit any query, security concern or feedback, please use the ‘send feedback’ function in the app. To access the ‘send feedback’ function, select the settings in the bottom left of the app screen and you will see ‘send feedback’. Once your message has been raised, our app support team will reply and update you by email. Replies will be sent to the email address used to set up the MiGo Link account.

Each home will have 1 admin user and up to 9 other users.

Yes. For example, you could be the main user to 2 homes and an ‘other user’ to another 3.

A maximum of 5.

You and your family can manage several heating systems for the same or different locations. One app can manage several Glow-worm heating controls installed in different houses (e.g. your home and your mum’s home).

24 hours. If this expires, the admin can send another invite.

Only the admin may add or remove another user.

Other users have full control over the heating system but cannot add new hardware (e.g. they would not be able to add a VR 52 signal repeater).

Yes, unless they are the admin. The only way an admin is removed is if they delete the account, the gateway will then need to be onboarded again.

Using the ‘Customer support’ section of the app will allow you to submit a ticket to our app support team who will reply by email. Or you can e-mail us directly.