Glow-worm heat pump repair
If you're experiencing issues with your Glow-worm heat pump and need a repair, our friendly Glow-worm experts are here to help. Take a look below to find your next steps towards getting your heat pump back up and running smoothly.
In guarantee repairs
If your heat pump is in guarantee, please call: 0330 100 3540 and select option 1.
We're open 7 days a week, 364 days of the year:
Monday - Friday: 8am - 6pm
Saturday: 8am - 3pm
Sunday: 8am - 12-pm
Calls may be recorded and monitored for quality and training purposes. Our call centre is open 7 days a week 364 days a year. Calls cost up to 13p per minute. Calls from mobiles may vary.
One-off fixed price repair
If your heat pump is no longer in manufacture's guarantee, schedule a one-off fixed price repair.
- From a £490 one-off payment (inc. VAT) payable at point of booking.
- All our repairs include expert technical knowledge from a Glow-worm trained engineer.
- **If your heat pump was installed after 2015, you can book a repair through our online service portal, via myGlow-worm Web.**
Contact our friendly Glow-worm experts us on 0330 100 3540 and select option 2 to book your appointment. **If your heat pump was manufactured prior to 2015, call us to discuss your options.**
What do our Glow-worm repairs include?
Exclusions: Appliances manufactured prior to 2015, evaporator, compressor, any third-party components.
If we cannot fix your heat pump or your heat pump is deemed beyond economical repair there will be a £149 call-out charge.